Responsible AI & Automation Statement

Responsible AI & Automation Statement

Last updated on 8th Jan 2026

At ToggleNow, we believe that artificial intelligence and automation must be designed and used responsibly, transparently, and in a manner that supports human decision-making rather than replacing it. This statement outlines our principles and practices for the responsible development and use of AI-enabled and automated capabilities across our products and services.

Purpose and Scope

This statement applies to AI-enabled features, analytics, automation frameworks, and intelligent decision-support capabilities developed or delivered by ToggleNow. It is intended to provide transparency to customers, partners, and stakeholders regarding how AI and automation are designed, governed, and applied within our solutions.

Human-Centric Design

ToggleNow follows a human-in-the-loop approach. AI and automation are used to assist, augment, and accelerate decision-making, not to make irreversible or material decisions without appropriate human oversight. Final accountability for business, compliance, and risk decisions remains with the customer.

Transparency and Explainability

We design AI-enabled outputs to be interpretable and context-driven wherever feasible. Insights, alerts, or recommendations generated by AI are intended to support understanding and investigation rather than operate as opaque or autonomous determinations. We avoid deploying AI systems that cannot be reasonably explained within their intended use.

Data Responsibility and Privacy

AI and automation capabilities are built and operated in alignment with applicable data protection and privacy laws, including GDPR, UK GDPR, DPDPA (India), and other relevant regulations. Personal data is processed only for legitimate purposes, in accordance with contractual obligations and documented instructions, and is protected through appropriate technical and organizational safeguards.

Risk-Based Use of AI

We apply a risk-based approach when designing and deploying AI and automation. Use cases that could materially impact security, compliance, financial outcomes, or regulatory obligations are subject to additional scrutiny, validation, and governance controls. High-risk or sensitive use cases are not deployed without appropriate safeguards.

Bias Awareness and Fairness

ToggleNow is mindful of the potential for bias in data and algorithms. Reasonable measures are taken to reduce unintended bias and discriminatory outcomes, particularly where AI outputs may influence access, risk assessment, or compliance-related decisions. AI outputs are reviewed in context and are not treated as absolute truth.

Security and Resilience

AI and automation components are designed in accordance with ToggleNow’s broader security and compliance framework. This includes secure development practices, access controls, monitoring, and safeguards against misuse, manipulation, or unauthorized access to AI-enabled systems.

Responsible Automation

Automation implemented by ToggleNow is designed to follow defined rules, workflows, and guardrails. Automated actions are scoped to the intended purpose and are configurable by customers. Where automation performs operational actions, appropriate logging, traceability, and controls are applied.

Customer Control and Accountability

Customers retain control over how AI and automation are configured and used within their environments. ToggleNow does not assume responsibility for business decisions, regulatory interpretations, or outcomes derived from AI-assisted insights or automated processes.

Continuous Review and Improvement

AI governance and regulatory expectations continue to evolve. ToggleNow regularly reviews its AI and automation practices to align with emerging legal requirements, industry standards, and ethical considerations. This statement may be updated to reflect such changes.

Engagement and Transparency

ToggleNow is committed to open and transparent engagement regarding the use of AI and automation. Additional information may be provided during procurement, security reviews, or contractual discussions, subject to confidentiality and appropriate safeguards.

Contact for Responsible AI Enquiries

For questions related to AI governance, automation practices, or responsible use:

ToggleNow – Security, Compliance & AI Governance

Email: legal@togglenow.com
Website: www.togglenow.com