No need to count and research shows that 8-10% of the Access Requests would be canceled by the users due to one or the other reason. Since users can’t cancel their requests on their own, they will reach out to the admin team/GRC team for help.
We have automated the workflow for one of our clients. With this enhancement users can cancel their own requests, eliminating the need to wait for a support person to do so. This will not only reduce turnaround time but also reduces operational costs.
Raghu is the co-founder and CEO of ToggleNow, an SAP Security and GRC specialist firm and SAP Silver Partner. He is the author of three SAP PRESS titles, SAP Access Control 12.0, SAP Process Control: The Comprehensive Guide, and Introducing SAP Cloud Identity Access Governance, and holds the CISA, CFE, and CDPSE certifications. He writes on SAP security and governance majorly at sapsecurityexpert.com.
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