What is FlexiSupport?
FlexiSupport is an on-demand SAP Application Management Support (AMS) model designed for SMB and growing enterprises that need reliable SAP expertise—without the cost and rigidity of traditional fixed support contracts.
Instead of maintaining a full-time SAP support team or committing to long-term AMS agreements, FlexiSupport allows you to consume SAP support only when required, based on actual business demand.
Whether it’s a few hours of functional support, targeted assistance for specific SAP modules, or short-term help during peak periods, FlexiSupport enables you to scale support up or down seamlessly—with no lock-ins, no unused hours, and consistent service quality.
Reducing SAP Support Costs Without Compromising Operations
What Makes FlexiSupport Different?
Pay-As-You-Go SAP Support
Expert-Driven, No Middle Layers
Our SAP-certified experts work directly with you—no third-party contractors, no long escalations. Just real solutions, delivered fast.
Fully
Customizable
SLA-Backed, Transparent Delivery
All support is governed by clear SLAs, with full visibility into tickets, hours consumed, and issue resolution timelines.
Right-Sized SAP Support for Growing Businesses
When to Choose FlexiSupport?
FlexiSupport is ideal for organizations that need dependable SAP expertise—but not the cost, complexity, or commitment of a full-time AMS model. It fits businesses where SAP support demand fluctuates and agility matters more than fixed capacity.
Choose FlexiSupport when:
- You don’t need a full-time AMS team, but require expert SAP support on demand
- Your SAP needs are short-term, ad-hoc, or project-based
- You want tight budget control without compromising service quality
- Your internal IT team needs backup expertise during peak periods
- You are looking for a trusted SAP partner without long-term contracts
FlexiSupport gives you the flexibility to scale SAP support up or down—aligned to real business needs, not fixed assumptions.
How It Works?
Continuously Align Support to Demand
Control SAP Support Costs, End to End
Pick a Plan That Fits Your Business
No
Long-Term Commitments
ToggleNow AMS Offerings –
Side-by-Side Comparison
| Feature / Capability | OptimSecure | FlexiSupport |
|---|---|---|
| Support Model | Comprehensive, end-to-end managed services | On-demand, pay-as-you-go support |
| Ideal For | Mid-to-large enterprises with structured AMS needs | Startups, SMBs, or project-based needs |
| Engagement Type | Fixed engagement with roadmap and governance | Flexible, hours-based or short-term |
| Customization | Fully tailored roadmap aligned to business goals | Task-level flexibility based on actual needs |
| Security Focus | Security-first approach with built-in controls | Issue-based security support as required |
| AI & Automation | Integrated AI-driven insights for continuous improvement | Manual or ad-hoc optimization |
| SLAs & Reporting | SLA-backed with proactive reporting and dashboards | SLA-backed with usage reports |
| Transition Approach | Zero-downtime migration with platform-based delivery | No migration needed – immediate access to experts |
| Support Scope | End-to-end SAP AMS – including Security, GRC, Basis, Functional, etc. | Modular – pick specific tasks, areas, or support tickets |
| Cost Structure | Subscription-based, predictable billing | Hourly/block model – pay only for what you use |
| Resource Allocation | Dedicated or semi-dedicated team | Shared pool of senior consultants |
| Governance & Oversight | Includes AMS governance, monthly reviews, and roadmap alignment | Light governance with clear communication & tracking |
Client Experiences That Speak for Themselves
Learn how we can help you and your enterprise through the GRC transformation journey. Choose the appropriate option and fill out the form. Let’s get started!