One of our clients had a similar situation and assigned this task to a dedicated resource who would compile a list once a week, identify the respective controllers, and send follow-up emails.

Tracking them back is a mess and it didn’t yield any results. ToggleNow automated this activity where SLAs for these requests can be managed easily. We’ve added escalation capabilities, where if the request is not closed by the due date, a notification email is sent to the Controller’s Manager. The subsequent escalations can include his/her manager’s manager too.

By automating these manual firefighter log review request processes, our client will be able to focus now on other business activities. This automation eliminates the need for manual extractions, follow-ups, and report trackings which frees the client to spend huge time and money. Get in touch with our SMEs today!